Yes. Every guide, template and tool across every Kiln site is completely free. No paywall, no login, no "premium tier". We're funded by clearly labelled industry sponsorship, not by charging you.

Who writes the guides?

KilnGuides started from a place of pain in the construction industry — problems the founder knew would be grief for self-employed workers and small business owners right across the country. Every guide takes deep research and real money to bring up to a solid standard, cross-checked against official UK sources (HMRC, HSE, ACAS, Companies House) and written in plain English. We're not lawyers — we tell you what the rules are in normal language so you know where you stand.

How do you make money?

Industry sponsorship. One sponsor per category, per site. Sponsors are clearly labelled on every page and they never influence or edit the content. We don't run ad networks, sell data, or use pop-ups. We never accept sponsorship on mental health content.

Do I need to sign up?

No. You don't need to create an account, give us your email, or log in. Everything is open and accessible. If you want to be notified when a new Kiln site launches, you can optionally leave your email — but it's never required.

How is this different from gov.uk?

Gov.uk is the official source and we reference it constantly. But it's written for everyone — employers, employees, limited companies, sole traders — all in the same documents. We take the bits that apply to self-employed workers in your specific industry and explain them in plain English with practical examples. Think of us as the translation layer.

How We Handle Complaints

If we get something wrong, we want to know. This page sets out how to tell us, what we will do about it, and how to escalate if our response is not enough.

This is version 1.0, published 22 April 2026. We review this page every quarter and publish a changelog whenever it changes.

What you can complain about

You can raise a complaint about anything we publish or do on any KilnGuides vertical. The most common categories are:

Factual errors. A date, figure, law reference, regulation or claim we have got wrong.
Outdated content. A guide that has not been updated after a change in legislation, HSE guidance, HMRC rules or tribunal law.
Sponsor behaviour or labelling. A sponsor placement you believe breaches our Sponsor Charter or the UK CAP Code.
Charter breaches. Anywhere you think we have broken a commitment in our KilnGuides Charter or KilnGuides Sponsor Charter.
Right of reply requests. If we have named your organisation in a factual piece and you want to publish a response.

You can also complain if you believe our coverage breaches equality, harassment or discrimination standards set out in UK law, or the IMPRESS Standards Code once we are regulated.

How to complain

Email hello@kilnguides.co.uk with:

The URL of the page concerned
A clear description of what you think is wrong
Where possible, a primary source showing the correct position

You can also write to Kiln Guides Ltd at Registered address to be added on Companies House confirmation.

What we will do

We acknowledge every complaint within five working days.

For factual errors, we aim to verify and respond within fifteen working days.

More complex complaints, particularly those involving sponsor behaviour or Charter interpretation, may take up to forty working days. We will tell you if we need the full time.

If your complaint is upheld:

The correction is made promptly
A correction note is added to the page
The correction is logged in our public corrections log for that vertical
The review date on the guide is updated
Where the error could reasonably have affected someone's legal or financial decisions, we highlight the correction more prominently, in line with commitment 8 of our KilnGuides Charter

If your complaint is not upheld, we will explain why in writing and point you to the specific evidence or policy we relied on.

For repeated issues of the same type, we may also update our internal guidelines or training and note this in our public changelog.

Right of reply

If we have named a company, platform, council, regulator or public body in a factual piece, that organisation has a right of reply under commitment 9 of our KilnGuides Charter. Send us a written response and we will publish it, in full and unedited, adjacent to the piece, except where we have clear legal or safety reasons to remove parts (for example, defamatory content or personal information about a third party).

This does not extend to asking us to remove or soften the original reporting. The facts stay. Your response sits next to them.

If you are not satisfied with our response

At present, complaint escalation is handled internally. If our response does not satisfy you, email hello@kilnguides.co.uk with "Escalation" in the subject line. Your complaint will be reviewed by someone at Kiln Guides Ltd who was not involved in the original response.

As KilnGuides grows and hires editorial staff, our intention is to seek regulation under the IMPRESS Standards Code. At that point, unresolved complaints will be referable to IMPRESS as an independent UK press regulator. We will announce publicly when this happens.

Data protection complaints

Complaints about how we handle personal data (for example, newsletter sign-ups, email addresses collected through tool email gates, or information provided through contact forms) are covered by our Privacy Policy. You can also complain directly to the Information Commissioner's Office at ico.org.uk.

Vexatious complaints

We will respond properly to every genuine complaint. If a complaint is vexatious (for example, a repeat complaint on the same point after a full response, or a complaint that is abusive or threatening), we reserve the right to respond once and then close the matter.